Eloise Benjamin
Last updated: 20 October 2026
1. Who We Are
This website, https://eloisebenjamin.co.uk, is operated by Eloise Benjamin, an independent author and sole trader based in the United Kingdom.
Eloise Benjamin is responsible for the personal information collected and processed through this website.
For privacy enquiries, please contact:
Email: hello@eloisebenjamin.co.uk
2. Information We Collect
When you browse our website or purchase products from our online shop, we may collect:
- Your name and contact details
- Your billing and delivery addresses
- Your email address and telephone number
- Details of products purchased and order history
- Personalisation instructions for signed books, where provided
- Information you submit through our contact forms
- Technical information, such as your IP address, browser type and cookies
We collect only the information reasonably necessary to operate our website, process orders and provide customer support.
3. How We Use Your Information
We use personal information to:
- Process and fulfil purchases
- Prepare signed or personalised books
- Arrange delivery and provide order updates
- Respond to enquiries and resolve customer service issues
- Maintain financial and business records
- Protect our website against fraud and misuse
- Comply with applicable legal obligations
Our lawful bases for processing personal information include fulfilling a contract, complying with legal obligations and pursuing legitimate business interests, where appropriate.
4. Payments
Our online shop uses WooCommerce and WooPayments to accept payments.
Payments are securely processed through WooPayments, which uses Stripe’s payment infrastructure.
Payment providers may process information necessary to authorise payments, prevent fraud and comply with financial regulations.
We do not receive or store customers’ full payment card numbers or security codes on our website.
For more information, please refer to the privacy policies of WooCommerce and Stripe.
5. Shipping and Delivery
We currently fulfil physical book orders within the United Kingdom.
To deliver your purchases, we may share necessary delivery information with Royal Mail or other delivery providers used to fulfil your order.
This may include your name, delivery address and relevant contact information.
We share only the information necessary for delivery.
6. Cookies
Our website uses cookies and similar technologies to support its operation.
WooCommerce may use essential cookies to remember shopping basket contents, maintain checkout sessions and support customer accounts.
WordPress may also use cookies for login sessions and website administration.
Additional cookies may be used by plugins or embedded services operating on the website.
Where consent is legally required for non-essential cookies, we will obtain it before those cookies are placed.
You can manage cookies through your browser settings and, where available, our website’s cookie preferences.
7. Contact Forms
If you contact us through a form on our website, we may collect your name, email address and the information included in your message.
We use this information to respond to your enquiry and manage related correspondence.
8. External Websites
Our website may contain links to external services, including Linktree, social media platforms and online book retailers.
These websites operate independently and have their own privacy policies.
Newsletter subscriptions accessed through external links are handled by the relevant external services and are not collected directly through this website.
9. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this policy.
Order and financial records may be retained for at least six years where required for UK tax and accounting purposes.
Customer enquiries and other correspondence are retained only for as long as reasonably necessary.
Where information is no longer required, we will securely delete or anonymise it, unless further retention is legally required.
10. Sharing Your Information
We may share necessary information with trusted service providers involved in operating our business, including:
- WooCommerce and WooPayments/Stripe
- Website hosting and technical service providers
- Royal Mail and relevant delivery providers
- Professional accounting or legal advisers, where necessary
- Public authorities where disclosure is legally required
We do not sell customers’ personal information.
11. International Data Transfers
Some website, hosting or payment service providers may process personal information outside the United Kingdom.
Where applicable, we rely on appropriate safeguards or recognised UK data protection arrangements to protect that information.
12. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of information in certain circumstances
- Request restrictions on processing
- Object to certain uses of your information
- Request transfer of eligible personal information
- Withdraw consent where processing is based on consent
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, contact us using the email address provided above.
You may also raise a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk.
13. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Our website uses HTTPS encryption, and payment card information is processed through our payment provider.
No internet-based service can guarantee absolute security.
14. Changes to This Policy
We may update this privacy policy to reflect changes to our website, services or legal requirements.
The latest version will be published on this page with an updated revision date.
15. Contact Us
For questions about this privacy policy or how your personal information is handled, please contact:
Eloise Benjamin
Independent Author and Sole Trader
United Kingdom
Email: hello@eloisebenjamin.co.uk